Refund & Cancellation Policy
Last updated 21 October 2026
Try before you pay
Every plan includes free backtesting, and you can run backtests without creating an account — including on strategies your plan has not unlocked. We would much rather you find out the product is not for you before paying than ask for your money back afterwards.
14-day refund on your first payment
If you are not satisfied, email support@holygrailbot.com within 14 days of your first payment and we will refund it in full. You do not need to give a reason. We may ask what went wrong, but an answer is not a condition of the refund.
Renewals
Renewal payments are generally not refundable, because you can cancel at any time before a renewal date and you keep access until the end of the period you already paid for.
We will still refund a renewal in these cases:
- You were charged after cancelling.
- You were charged more than once for the same period.
- A fault on our side made the Service substantially unusable for a significant part of the period.
How to cancel
Cancel at any time from your account settings, or email us and we will do it for you. Cancellation takes effect at the end of the current billing period — there are no cancellation fees and no minimum term.
When a paid plan ends, bots that exceed free-plan limits are paused, not deleted. Your configurations and history are kept for 90 days so you can pick up where you left off if you return.
How to request a refund
Email support@holygrailbot.com from the address on your account, with the date of the charge. We reply within 2 business days and approved refunds are issued within 5 business days.
Refunds go back to the original payment method, processed by our payment provider acting as merchant of record. How quickly the money appears depends on your bank or card issuer.
Statutory rights
If you are a consumer in the EU, EEA or UK, you have a statutory 14-day right of withdrawal for distance contracts. This policy does not limit that right or any other right you have under the mandatory consumer law of your country.
Chargebacks
Please contact us before opening a dispute with your bank. Almost every case is resolved faster by email, and a chargeback can lock your account while the provider investigates.